Subversion Support

Support Requests

Account Management: For new accounts, password changes, or account deletion, please e-mail the request to AITS Security. Please include any modules that you require access to in this request.

Module Management: For module creation, please send an email to Subversion Administrator specifying your repository, directory you would like to create a security module for, and the initial list of users having access to this module. If you require access to an existing module, please send an e-mail to the Subversion Administrator, including a sign off from the module owner.

Repository Management:For problems using your Subversion client, or to request help using a Subversion repository in general, please e-mail the Subversion Administrator.

Hours of Availability

This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events. Maintenance windows are used only when needed for planned changes that have gone through the AITS Change Control Process. In addition to the standard AITS maintenance windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard maintenance windows are defined as:

  • 6:00 a.m. to 12:00 p.m. each Sunday when application usage is at its lowest
  • After 5:00 p.m. every Tuesday and Thursday, unless business needs to make a change during business hours
  • The second Wednesday of the month from 5:00 p.m. to 8:00 p.m. for patching Microsoft servers
  • 6:00 a.m. to 6:00 p.m. three Sundays a year for routine Windows and Linux maintenance