Within the scope of the initial implementation, Technology Services and System Offices will continue to use the Wisconsin Knowledge Base platform. ITS at Springfield and Technology Solutions at UIC will be moving into the TeamDynamix platform.
As additional units transition to TeamDynamix for ticketing, they will be given the option to either continue using their knowledge solution or move their knowledge documentation into TeamDynamix within defined parameters.
Long-term, we are working with TeamDynamix on knowledge management features that will hopefully support a more complete migration to the TDX knowledgebase for all units that wish to use it.