TeamDynamix (TDX) Phases

Pilot - Complete

Three units began the implementation of TeamDynamix (TDX) for the University of Illinois System. These colleges successfully implemented the ticketing portion of TDX in August of 2020.

  • Grainger College of Engineering (UIUC)
  • College of Education (UIUC)
  • Information Technology Services (UIS)

Phase 1

Project Portfolio Management

Units that used CA Clarity for project management completed migration to the TeamDynamix platform during Summer 2021.

Ticketing and Change Management

Units that have used CA Service Desk Manager or Request Tracker (RT) for ticketing and/or change management are migrating to the TeamDynamix platform. This transition is being completed in stages to allow for ample focus to be given to each adopting unit.

UIC

  • Complete: Technology Solutions successfully migrated to TDX for ticketing and change management in February 2021
  • In Progress: UIC units using RT migrating to TDX. Completion is expected by June 30, 2022

UIS

  • Complete: Information Technology Services migrated to TDX for ticketing in February 2021

UIUC

  • Complete: Technology Services migrated to TDX for ticketing in February 2021
  • Complete: UIUC units using CA Service Desk Manager for ticketing successfully migrated to TDX during FY21

System Offices

  • Complete: AITS successfully migrated to TDX for ticketing in February 2021
  • Complete: System Offices units using CA Service Desk Manager for ticketing successfully migrated to TDX during FY21
  • In Progress: AITS migrating Change Management/CMDB to TDX. Completion is expected by June 30, 2022

Phase 2

Transition to Service Operation

Units that are not part of the Phase 1 migration and request to be onboarded, will join the TeamDynamix platform, in an order determined by the respective university’s Advisory Group. Requests to be included in Phase 2 migrations will be accepted until June 30, 2022. At this point, the U of I System-level project will close and future migrations will be completed through operational processes managed by the respective Advisory Groups.
To request the implementation of TeamDynamix contact:

UIUC: TeamDynamix Advisory Group (TDAG)
UIC: TeamDynamix Advisory Group (TDAG)
UIS: Kara McElwrath