University of Illinois System
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TeamDynamix Implementation Phases

The University of Illinois System began piloting TDX in the fall of 2020 and has completed several implementation phases. Explore the content below to learn more.

Implementing the Integration Platform as a Service (iPaaS) low-code workflow product offered by TeamDynamix

iPaaS is a low-code workflow automation platform that can be used both within TeamDynamix, between TeamDynamix and external platforms, or exclusively between external platforms to automate functions and improve functionality of dynamic forms. The Collaborative Board has commissioned a working group to pilot the product, move it into production, and establish governance of the platform.

Release of the Enterprise Service Catalog powering the Illinois Help Center TDX customer portal

IT ESMO is working under the banner of Operational Excellence to develop an Enterprise Service Catalog. All services will be searchable via the TeamDynamix Illinois Help Center customer portal, and it will provide additional benefits like grouping services based on audience (students, faculty, staff, researchers, etc.)

Provide Asset Management applications and associated APIs for TDX at Illinois campus units with guidance and prioritization by TDAG.

The Project Team for Phase 3 - Asset Management and API met with the working group (interested campus units) to discuss next steps after 3-weeks of “kicking the tires.” Several campus units have chosen to proceed with their own production Asset apps. The Project Team is coordinating meetings to discuss with those interested units. The sandbox will stay open for other units who still need testing time. Thanks to the working group’s valuable feedback, Urbana TDAG is working with the Project Team and Global Admins to facilitate a recommendations/best practices document around naming conventions and other common usage guidelines for the Asset apps. The working group has also identified some training and documentation needs for the CTC to facilitate.

Units that are not part of the Phase 1 migration and request to be onboarded, will join the TeamDynamix platform, in an order determined by the respective university’s Advisory Group. Requests to be included in Phase 2 migrations will be accepted until June 30, 2022. At this point, the U of I System-level project will close and future migrations will be completed through operational processes managed by the respective Advisory Groups.

Units that have used CA Service Desk Manager or Request Tracker (RT) for ticketing and/or change management are migrating to the TeamDynamix platform. This transition was completed in stages to allow for ample focus to be given to each adopting unit.

UIUC

  • Complete: Technology Services migrated to TDX for ticketing in February 2021
  • Complete: UIUC units using CA Service Desk Manager for ticketing successfully migrated to TDX during FY21

UIC

  • Complete: Technology Solutions successfully migrated to TDX for ticketing and change management in February 2021
  • Complete: UIC units using RT migrating to TDX. Completion is expected by June 30, 2022

UIS

  • Complete: Information Technology Services migrated to TDX for ticketing in February 2021

System Offices

  • Complete: AITS successfully migrated to TDX for ticketing in February 2021
  • Complete: System Offices units using CA Service Desk Manager for ticketing successfully migrated to TDX during FY21
  • Complete: AITS migrating Change Management/CMDB to TDX. Completion is expected by June 30, 2022

Three units began the implementation of TeamDynamix (TDX) for the University of Illinois System. These colleges successfully implemented the ticketing portion of TDX in August of 2020.

  • Grainger College of Engineering (UIUC)
  • College of Education (UIUC)
  • Information Technology Services (UIS)